Early Years FAQs

How can I pay for my photographs?

Most photographs can be ordered online using the 10-digit image reference number on your order form or the email/text message link sent to you. Alternatively, you can pay via cheque, credit card, postal order or cash. We do not advise anyone to send cash in the post unless it is via Special/Recorded Delivery or collected from the nursery via our pre-arranged Royal Mail service.

If I have more than one child, or parents would like to be included in the photograph, is this possible?

This may be possible if the nursery/playgroup has arranged this with our photographer. Please contact them for more information.

My photographs have arrived damaged or faulty?

Please contact Customer Services within 30 days of receipt and we can discuss your refund/exchange options. Email: customerservice@htempest.co.uk or telephone: 01736 751555 (opt.5). Lines are open from 8.15am-4.15pm Monday-Friday (except Bank Holidays).

How long does Tempest keep my images?

We retain your images for a maximum of 10 years. Should you have any specific questions or concerns regarding these images or our archive management, please contact us directly.

Who owns the copyright on my images?

H. Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.

Who do I contact if I have a query about my order?

If your query is regarding placing an order, please contact our Direct Order team on 01736 751555 (opt.3). For queries regarding delivery or a query upon receipt of your images, please contact our Customer Service team. Please be aware you will need your unique 10-digit reference number located on your proof order form, or in the email/text message link sent to you.

What do I do if I’ve lost my photograph reference number?

If you do not have a record of your 10-digit image reference number, please check with the nursery to see if our photographer has left them with either a disc or USB of the images taken. If so, please ask them to locate the 10-digit image reference number in the folder on the device titled “Images for Tempest Customer Service”. If the nursery has not been left a disc/USB or is unsure how to do this, please ask them to contact Customer Service for assistance.

When will I receive my photographs?

All orders placed whether through the nursery, online or by telephone can take up to 28 days.

How long do I have to place my order?

To avoid extra costs orders should be placed via the school within 10 days. Outside this period, you can order at any time as long as you retain your unique 10-digit reference number located on your proof order form, or in the email/text message link sent to you.

Sale or Return - How can I return my photographs?

Sale or Return packs are usually handled by the nursery where the photographs have been taken. If you do not wish to purchase the print, please return it to them. If you are enquiring about the returns/payment procedure as a nursery manager, please contact our Accounts or Customer Service departments on 01736 751555 and we can assist further.

What are the sizes of your photographs?

Print sizes are approximate and described in cm and (inches) below. Please note that some print sizes will require trimming upon receipt:
Extra Large: 25cm x 20cm (10” x 8”), Large: 20cm x 15.5cm (8” x 6”),
Medium: 17cm x 13.5cm (7” x 5½”), Desk: 13cm x 10cm (5” x 4”),
Fun + border: 10.5cm x 8cm (4½” x 3½”), Wallet: 5cm x 4cm (2” x 1¾”),
Mini: 4cm x 3.5cm (1¾” x 1½”)

Is Tempest GDPR compliant?

We are committed to being fully GDPR compliant. For further information, please visit our dedicated GDPR page or contact dataprotection@htempest.co.uk.


Do Tempest use Photoshop to edit any images?

We do not use any photo-editing software to modify our images as standard. We can sometimes offer an image correction service at the request of the customer. If it is possible for our Image Editing team to make the amendment, this may be subject to a charge. The cost can vary depending on the level of work involved. Please contact Customer Service and we can advise further.

What changes have been made to the image download?

Our technical team have been working on improving the customer experience with image downloads. The changes made have not impacted the quality of the image you will receive, nor the amount of information contained within the file.

By way of explanation, here is an extract of a technical note from our software engineering team:

Dots Per Inch (DPI) and Pixels Per Inch (PPI) are ways to measure the fidelity of output devices such as printers (DPI) and screens (PPI). When images are stored the important measure is the number of pixels, for a high-resolution digital download Tempest provide an image that is 4800 x 6000 pixels.

Using a 300 dpi printer this will enable an image to be printed at 406 x 508mm (A4 is 210x297mm) without the device having to expand the image and cause pixelation. The size of our download should allow an image to be printed up to nearly A2 size.

The information contained within the file regarding DPI is largely irrelevant as it is a hint to the output device, which can then calculate how large the rendered image should be. In reality, the output device will perform many calculations to work out the optimal based upon its own dimensions.

The recent work completed on the image download system has been able to utilise the features of the jpeg file format to reduce the size of our images from 12MB to 3-6MB whilst maintaining quality. This has been achieved by allowing the jpg algorithm to apply a 95% quality setting when saving the image enabling compression to be applied. This means quicker download times, less bandwidth usage and less storage requirements for the customer without compromising image quality.